Talk to the people who built it.
Our engineers take customer calls. Not a partner network, not an offshore support tier — the Zürich team that writes the code, with published response times for every channel.
- Headquarters
- Zürich, CH
- Offices
- 4
- Support
- 24 / 7 / 365
- P1 response
- 30 min
Tell us your actual situation.
Site count, record volume, existing systems and what your governance requires. We come back with a written scope — or an honest reason why we are not the right fit.
MediVault AG
Group headquarters · Engineering · Sales
Talstrasse 82
8001 Zürich
Kanton Zürich
Schweiz / Switzerland
- Main line
- +41 44 512 88 00
- Opening hours
- Mon–Fri · 08:00–18:00 CET
- Legal form
- Aktiengesellschaft (AG)
- UID
- CHE-114.283.907
- VAT
- CHE-114.283.907 MWST
- Register no.
- CH-020.3.048.912-4
- Registered at
- Handelsregisteramt des Kantons Zürich
- Incorporated
- 14 March 2019
- Share capital
- CHF 2,400,000
Six teams,
six published SLAs.
Reach the right team directly rather than routing through a general inbox. Each channel has a stated response time we hold ourselves to.
Sales & procurement
Pricing, tenders, proof-of-concept and framework agreements.
- Phone
- +41 44 512 88 10
- Response within 1 business day
Mon–Fri · 08:00–18:00 CET
Clinical support desk
Production incidents, access issues and vault operations.
- Phone
- +41 44 512 88 99
- P1 acknowledged within 30 minutes
24 / 7 / 365
Security & disclosure
Coordinated disclosure, PGP-encrypted reports, incident escalation.
- Phone
- +41 44 512 88 77
- Triaged within 24 hours
24 / 7 on-call rotation
Data protection office
FADP data-subject requests, DPAs, records of processing.
- Phone
- +41 44 512 88 30
- Statutory response within 30 days
Mon–Fri · 09:00–17:00 CET
Integration partners
EHR vendors, healthtech ISVs and API certification.
- Phone
- +41 44 512 88 20
- Response within 2 business days
Mon–Fri · 08:00–18:00 CET
Press & analysts
Media enquiries, briefings and brand assets.
- Response within 2 business days
Mon–Fri · 09:00–17:00 CET
Four locations.
One jurisdiction for your data.
Our München office exists to serve DACH customers and act as EU representative. It holds no patient data — every byte stays in Switzerland regardless of which office you deal with.
Zürich
HQGroup headquarters · Engineering · Sales
Talstrasse 82
8001 Zürich
Kanton Zürich
Switzerland
- Mon–Fri · 08:00–18:00 CET
- 52 people
Zug
Cryptography & platform engineering
Dammstrasse 19
6300 Zug
Kanton Zug
Switzerland
- Mon–Fri · 08:00–18:00 CET
- 18 people
Lausanne
Suisse romande · Clinical partnerships
Avenue de Rhodanie 58
1007 Lausanne
Canton de Vaud
Switzerland
- Mon–Fri · 08:00–18:00 CET
- 9 people
München
EU representative · DACH enterprise
Maximilianstrasse 13
80539 München
Bayern
Germany
- Mon–Fri · 09:00–18:00 CET
- 5 people
8001 Zürich, CH
Who to contact
about your data.
Statutory contacts required under the Swiss FADP, published rather than buried in a policy document.
- Data protection officer
- Dr. Anne-Sophie Reber, Group Data Protection Officer — dpo@medivaultzurich.site
- EU representative
- MediVault Europe Vertretung GmbH, Maximilianstrasse 13, 80539 München, Germany
- Supervisory authority
- Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB), Feldeggweg 1, 3003 Bern
- Data-subject requests
- Patients should contact their healthcare provider, who is the data controller. Where MediVault acts as processor we support the provider's response within 5 working days.
- Security disclosure
- security@medivaultzurich.site — PGP fingerprint published on the security page. Triaged within 24 hours, 24/7.
- Escalation
- Unresolved concerns can be escalated to the EDÖB in Bern. We will not obstruct or delay a supervisory enquiry.